Having Challenging Conversations

Course Summary:

This one-day virtual programme is suitable for those who want to learn a range of tips and techniques to be able to effectively hold a challenging conversation.

Many managers and employees find it difficult to hold a challenging conversation.

The need to have a difficult conversation could arise when disagreeing with or challenging someone’s opinion, providing difficult feedback either about performance or behaviour, saying “no”, having conversations about personal problems such as sickness, or handling an emotional meeting.

This one-day virtual course provides tips and proven techniques to confidently hold a challenging conversation.

Course Objectives:

At the end of this course you will:

  • Be able to approach challenging conversations with greater confidence
  • Learn a four-step model to use in challenging conversations
  • Have reflected on “why people do what they do”
  • Learn a technique to be assertive without ever being aggressive

Course Content:

  • Identifying occasions when we need to have a challenging conversation
  • The three elements of conflict and the four levels of conflict
  • Identifying behaviours, beliefs and assumptions
  • The four supporting personality characteristics for handling a challenging conversation well
  • Your preferred style when having a challenging conversation – your profile
  • A four-step model to use for preparing for a challenging conversation
  • Practising the 4-Step Challenging Conversation Model using a relevant workplace scenario
  • Being able to “think on your feet” and have a challenging conversation (without any preparation)
  • Learning and practising a technique to “disagree agreeably.

Workshop Format

Leading Edge Leadership’s workshops are designed to make a powerful impact on what your people do and how they do it.

Our one-day virtual training programmes consist of 3 x 90-minute virtual workshops, typically scheduled at the following times:

9.30 am – 11.00 am: Workshop 1
12.00 pm – 1.30 pm: Workshop 2
3.00 pm – 4.30 pm: Workshop 3

This scheduling allows for adequate breaks between each workshop that will fit in easily around hectic work schedules and has proved hugely successful.

Our team of ten highly experienced trainers provide a truly engaging virtual learning experience.

  • You can connect from anywhere in the world.
  • Having Challenging Conversations works best with a minimum of 6 and a maximum of 18 attendees. (Our workshops can have up to 25 attendees).
  • We deliver this programme “live” on our Zoom platform as the Zoom features (breakout rooms, polling, idea boards, facilitated activities, video clips and story-telling ) ensure the workshops are highly interactive and engaging. We can also deliver the workshops on your preferred platform.
  • We provide electronic copies of any handouts/profiles (in advance of the programme) along with the link and instructions for joining and this can be forwarded to each attendee. After the programme we provide a copy of the PPT slides (to forward to attendees), a list of the attendees who attended and screenshots of the attendee feedback.
  • This one-day virtual programme costs £1500 per day (plus VAT) – working out at £100 per day per attendee with 15 attendees.
  • We offer a £100 discount on our daily rate when two or more training days are booked (£1400 per day).

If you would like to talk to us about this or any other course
you are more than welcome to get in touch.

Call us on 01727 898 332 or email us at info@leadingedgeleadership.com

Clients who booked this course also booked

Managing Conflict

Manage Conflict
Find Out More

Delivering Excellent Customer Care

Develop Excellent Customer Care
Find Out More

Quick Enquiry