Managing Conflict

Course Summary:

This one-day virtual programme is suitable for those who want to learn a range of tips and techniques for managing conflict.

In a busy working environment internal conflicts can be detrimental to your company morale and business results. With the stress of delivering strategic objectives, meeting deadlines, and juggling different departmental priorities, having the ability to resolve conflict effectively is essential in the workplace today.

This one-day virtual programme provides you with practical strategies to address conflict management.

Course Objectives:

At the end of this course you will:

  • Being aware of the three elements of conflict and the four levels of conflict
  • Having an understanding of the three principles for dealing with conflict
  • Identifying your preferred conflict-handling style
  • Understanding how NOT to deal with conflict
  • Becoming familiar with a four-step model for resolving conflict
  • Participating in a range of conflict scenarios related to your working environment

Course Content:

  • The three elements of conflict and the four levels of conflict
  • The three principles for dealing with conflict
  • Identifying your preferred conflict-handling style
  • How NOT to deal with conflict
  • Learning a four-step model for resolving conflict
  • Practising the four-step model in a conflict scenario related to your work environment
  • Participating in a range of everyday conflict scenarios – various practical sessions
  • Identifying “good practice” from the above conflict scenarios
  • Identifying “not so good practice” from the above conflict scenarios

Workshop Format

Leading Edge Leadership’s workshops are designed to make a powerful impact on what your people do and how they do it.

Our one-day virtual training programmes consist of 3 x 90-minute virtual workshops, typically scheduled at the following times:

9.30 am – 11.00 am: Workshop 1
12.00 pm – 1.30 pm: Workshop 2
3.00 pm – 4.30 pm: Workshop 3

This scheduling allows for adequate breaks between each workshop that will fit in easily around hectic work schedules and has proved hugely successful.

Our team of ten highly experienced trainers provide a truly engaging virtual learning experience.

  • You can connect from anywhere in the world.
  • Managing Conflict works best with a minimum of 6 and a maximum of 18 attendees. (Our workshops can have up to 25 attendees).
  • We deliver this programme “live” on our Zoom platform as the Zoom features (breakout rooms, polling, idea boards, facilitated activities, video clips and story-telling ) ensure the workshops are highly interactive and engaging. We can also deliver the workshops on your preferred platform.
  • We provide electronic copies of any handouts/profiles (in advance of the programme) along with the link and instructions for joining and this can be forwarded to each attendee. After the programme we provide a copy of the PPT slides (to forward to attendees), a list of the attendees who attended and screenshots of the attendee feedback.
  • This one-day virtual programme costs £1500 per day (plus VAT) – working out at £100 per day per attendee with 15 attendees.
  • We offer a £100 discount on our daily rate when two or more training days are booked (£1400 per day).

If you would like to talk to us about this or any other course
you are more than welcome to get in touch.

Call us on 01727 898 332 or email us at info@leadingedgeleadership.com

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