Managing Conflict

Course Summary:

This one-day virtual programme is suitable for those who want to learn a range of tips and techniques for managing conflict.

In a busy working environment internal conflicts can be detrimental to your company morale and business results. With the stress of delivering strategic objectives, meeting deadlines, and juggling different departmental priorities, having the ability to resolve conflict effectively is essential in the workplace today.

This one-day virtual programme provides you with practical strategies to address conflict management.

Course Objectives:

At the end of this course you will:

  • Being aware of the three elements of conflict and the four levels of conflict
  • Having an understanding of the three principles for dealing with conflict
  • Identifying your preferred conflict-handling style
  • Understanding how NOT to deal with conflict
  • Becoming familiar with a four-step model for resolving conflict
  • Participating in a range of conflict scenarios related to your working environment

Course Content:

  • The three elements of conflict and the four levels of conflict
  • The three principles for dealing with conflict
  • Identifying your preferred conflict-handling style
  • How NOT to deal with conflict
  • Learning a four-step model for resolving conflict
  • Practising the four-step model in a conflict scenario related to your work environment
  • Participating in a range of everyday conflict scenarios – various practical sessions
  • Identifying “good practice” from the above conflict scenarios
  • Identifying “not so good practice” from the above conflict scenarios

Webinar Format

Leading Edge Leadership’s webinars are designed to make a powerful impact on what your pe