This one-day face-to-face programme is suitable for those who want to learn a range of tips and techniques to be able to effectively hold a challenging conversation.
Many managers and employees find it difficult to hold a challenging conversation.
The need to have a difficult conversation could arise when disagreeing with or challenging someone’s opinion, providing difficult feedback either about performance or behaviour, saying “no”, having conversations about personal problems such as sickness, or handling an emotional meeting.
This one-day face-to-face course provides tips and proven techniques to confidently hold a challenging conversation.
At the end of this course you will:
- Be able to approach challenging conversations with greater confidence
- Learn a four-step model to use in challenging conversations
- Have reflected on “why people do what they do”
- Learn a technique to be assertive without ever being aggressive