Having Challenging Conversations

Course Summary:

This one-day face-to-face programme is suitable for those who want to learn a range of strategies and techniques to be able to effectively hold a challenging conversation.

Many managers and employees find it difficult to hold a challenging conversation.

The need to have a difficult conversation could arise when disagreeing with or challenging someone’s opinion, providing difficult feedback either about performance or behaviour, saying “no”, having conversations about personal problems such as sickness, or handling an emotional meeting.

This one-day face-to-face course provides strategies and proven techniques to confidently hold a challenging conversation.

Course Objectives:

At the end of this course you will:

  • Be able to approach challenging conversations with greater confidence
  • Learn a four-step model to use in challenging conversations
  • Have reflected on “why people do what they do”
  • Learn a technique to be assertive without ever being aggressive

Course Content:

  • Identifying occasions when we need to have a challenging conversation
  • The three elements of conflict and the four levels of conflict
  • Identifying behaviours, beliefs and assumptions
  • The four supporting personality characteristics for handling a challenging conversation well
  • Your preferred style when having a challenging conversation – your profile
  • A four-step model to use for preparing for a challenging conversation
  • Practising the 4-Step Challenging Conversation Model using a relevant workplace scenario
  • Being able to “think on your feet” and have a challenging conversation (without any preparation)
  • Learning and practising a technique to “disagree agreeably.

One-Day Programme Format

Leading Edge Leadership’s one-day programmes are designed to make a powerful impact on what your people do and how they do it.

Our one-day face-to-face training programmes are scheduled from 9.30 am – 4.30 pm. We deliver all our one-day programmes as in-company programmes.

Our team of ten highly experienced trainers provide a truly engaging learning experience.

  • Having Challenging Conversations works best with a minimum of 6 and a maximum of 16 participants.
  • We provide copies of the PPT slides and any handouts/profiles for each participant.
  • This one-day face-to-face programme costs £1800 per day (plus VAT) – working out at £112.50 per attendee with 16 attendees.

If you would like to talk to us about this or any other course
you are more than welcome to get in touch.

Call us on 01727 898 332 or email us at info@leadingedgeleadership.com

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