Delivering Excellent Customer Care

Course Summary:

This one-day face-to-face programme is suitable for those who want to learn a range of tips and techniques for delivering excellent customer care.

Businesses and organisations that deliver differentiated, reliable and customer-focused service have a distinct competitive advantage. Customers today are more demanding than ever before – they no longer choose between speed, quality or price – they expect all three.

This one-day face-to-face programme will equip attendees with the skills and techniques to deliver high quality customer service consistently.

Course Objectives:

At the end of this course you will:

  • Understanding the customer’s expectations
  • Identifying the biggest challenge when dealing with customers
  • Knowing how to build rapport and create the right first impression
  • Influencing and persuading customers – the 3 secrets
  • How to “add value” for your customers
  • Knowing how to remain calm when customers complain.

Course Content:

  • Understanding the customer’s expectations
  • Identifying the ONE biggest challenge when dealing with customers
  • Building rapport and creating a good first impression
  • Influencing and persuading customers – the 3 secrets
  • Adding value for your customers
  • How to remain calm when a customer complains
  • Practical scenarios – dealing with a range of different customer service scenarios
  • Identifying the key learning points from the day.

One-Day Programme Format

Leading Edge Leadership’s one-day programmes are designed to make a powerful impact on what your people do and how they do it.

Our one-day face-to-face training programmes are scheduled from 9.30 am – 4.30 pm. We deliver all our one-day programmes as in-company programmes.

Our team of ten highly experienced trainers provide a truly engaging learning experience.

  • Delivering Excellent Customer Care works best with a minimum of 6 and a maximum of 16 participants.
  • We provide copies of the PPT slides and any handouts/profiles for each participant.
  • This one-day face-to-face programme costs £1500 per day (plus VAT) – working out at £93.75 per participant with 16 attendees.
  • We offer a £100 discount on our daily rate when two or more training days are booked (£1400 per day).

 

If you would like to talk to us about this or any other course
you are more than welcome to get in touch.

Call us on 01727 898 332 or email us at info@leadingedgeleadership.com

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