This one-day face-to-face programme is suitable for those who want to learn a range of tips and techniques for delivering excellent customer care.
Businesses and organisations that deliver differentiated, reliable and customer-focused service have a distinct competitive advantage. Customers today are more demanding than ever before – they no longer choose between speed, quality or price – they expect all three.
This one-day face-to-face programme will equip attendees with the skills and techniques to deliver high quality customer service consistently.
At the end of this course you will:
- Understanding the customer’s expectations
- Identifying the biggest challenge when dealing with customers
- Knowing how to build rapport and create the right first impression
- Influencing and persuading customers – the 3 secrets
- How to “add value” for your customers
- Knowing how to remain calm when customers complain.