Having Challenging Conversations
Course Summary:
This one-day face-to-face programme is suitable for those who want to learn a range of strategies and techniques to be able to effectively hold a challenging conversation.
Many managers and employees find it difficult to hold a challenging conversation.
The need to have a difficult conversation could arise when disagreeing with or challenging someone’s opinion, providing difficult feedback either about performance or behaviour, saying “no”, having conversations about personal problems such as sickness, or handling an emotional meeting.
This one-day face-to-face course provides strategies and proven techniques to confidently hold a challenging conversation.
Course Objectives:
At the end of this course you will:
- Be able to approach challenging conversations with greater confidence
- Learn a four-step model to use in challenging conversations
- Have reflected on “why people do what they do”
- Learn a technique to be assertive without ever being aggressive
Course Content:
One-Day Programme Format
Leading Edge Leadership’s one-day programmes are designed to make a powerful impact on what your people do and how they do it.
Our one-day face-to-face training programmes are scheduled from 9.30 am – 4.30 pm. We deliver all our one-day programmes as in-company programmes.
Our team of ten highly experienced trainers provide a truly engaging learning experience.
- Having Challenging Conversations works best with a minimum of 6 and a maximum of 16 participants.
- We provide copies of the PPT slides and any handouts/profiles for each participant.
- This one-day face-to-face programme costs £1800 per day (plus VAT) – working out at £112.50 per attendee with 16 attendees.
