Face-to-Face One Day Programmes

In today’s working world, presenting is a fact of life – it is a core business skill and we are expected to be good at it.

No matter what your current level is, you can learn to be a really good presenter. Presenting with Confidence is full of tried and tested techniques, with secrets from the most accomplished presenters and, most importantly, lots and lots of encouragement to turn you into a brilliant presenter.
This is a very practical one-day course.

We live in a world where we have more of everything – except time. In today’s workplace we are expected to do more, do it better, do it quicker, and do it for less.

This Time Management Skills course is for really busy people who want to be able to manage their time and themselves in the most effective way possible. The course helps you identify what steals your time and provides proven techniques to help you plan, prioritise, and delegate effectively.

If you have ever been part of a really great team you will know just how rewarding it can be. Great teams and teamwork are the ultimate competitive advantage any organisation or business has. Yet it is not easy to achieve, because it is not a management achievement – it is the achievement of the individuals themselves.

In this highly interactive programme you will learn how to build a great team and a high performance culture.

In today’s market, outstanding performance is no longer enough if you want to progress your career. Image and visibility are now essential components of career success. You are a brand – and you need to know what your brand stands for.

This one-day course builds a comprehensive profile of “Me PLC” – a fascinating insight into who you are and what you stand for.

The key purpose of a training event is to help people to learn. Great trainers are “facilitators of learning” – they encourage and manage discussions, ask great questions, set up interesting activities and provide a truly engaging learning experience.

Train The Trainer is packed with tips and techniques to take your training to a whole new level.

This is a fast-paced, highly practical day with a very personal approach. Each delegate identifies their biggest workplace challenge and applies The Six-Step Creative Thinking Model to come up with the best solution for their identified challenge. Delegates use a range of simple, but very powerful creative and innovative techniques that can subsequently be used across all areas of their work.

Setting SMART objectives, monitoring performance both informally and formally, giving constructive feedback, knowing how to deal with under performance and holding an effective performance review meeting are essential skills for all managers.

This highly interactive course will give you the confidence to sell performance management as a highly positive opportunity and encourage the very best performance from all your staff all day, every day.
This course shows you how.

The ability to cope with change is crucial to business and organisational success.

Changing how people think and what they do will always be a challenge because resisting change is just part of human nature.

Organisations seeking to change need to engage their people to not only be recipients of change but to be proactive in finding new ways of doing things.

This course shows you how.

Businesses and organisations that deliver differentiated, reliable and customer-focused service have a distinct competitive advantage. Customers today are more demanding than ever before – they no longer choose between speed, quality or price – they expect all three.

This one-day programme will equip attendees with the skills and techniques to deliver high quality customer service consistently.

Many managers and employees find it difficult to hold a challenging conversation.

The need to have a difficult conversation could arise when disagreeing with or challenging someone’s opinion, providing difficult feedback either about performance or behaviour, saying “no”, having conversations about personal problems such as sickness, or handling an emotional meeting.

This one-day course provides tips and proven techniques to confidently hold a challenging conversation.

Coaching is the quickest and most effective method for developing staff. It is the key tool for managers and leaders who want to motivate and support their team and develop new skills and confidence to improve performance and manage change.

This one-day course will help managers and leaders at every level understand what effective coaching is while at the same time learn key coaching techniques that they can use in their everyday practice.

In a busy working environment internal conflicts can be detrimental to your company morale and business results. With the stress of delivering strategic objectives, meeting deadlines, and juggling different departmental priorities, having the ability to resolve conflict effectively is essential in the workplace today.

This one-day programme provides you with practical strategies to address conflict management.