Course Summary:

This programme is suitable for those who want to learn a range of tips and techniques for managing conflict.

In a busy working environment internal conflicts can be detrimental to your company morale and business results. With the stress of delivering strategic objectives, meeting deadlines, and juggling different departmental priorities, having the ability to resolve conflict effectively is essential in the workplace today.

This one-day programme provides you with practical strategies to address conflict management.

Course Objectives:

At the end of this course you will:

  • Being aware of the three elements of conflict and the four levels of conflict
  • Having an understanding of the three principles for dealing with conflict
  • Identifying your preferred conflict-handling style
  • Understanding how NOT to deal with conflict
  • Becoming familiar with a four-step model for resolving conflict
  • Participating in a range of conflict scenarios related to your working environment

Course Content:

  • The three elements of conflict and the four levels of conflict
  • The three principles for dealing with conflict
  • Identifying your preferred conflict-handling style

  • How NOT to deal with conflict
  • Learning a four-step model for resolving conflict
  • Practising the four-step model in a conflict scenario related to your work environment

  • Participating in a range of everyday conflict scenarios – various practical sessions
  • Identifying “good practice” from the above conflict scenarios
  • Identifying “not so good practice” from the above conflict scenarios

One-Day Programme Format

Leading Edge Leadership’s one-day programmes are designed to make a powerful impact on what your people do and how they do it.

Our one-day training programmes can be delivered in-person (9.30 am – 4.30 pm) or virtually as 3 x 90-minute workshops, typically scheduled at the following times:

9.30 am – 11.00 am: Workshop 1
12.00 pm – 1.30 pm: Workshop 2
3.00 pm – 4.30 pm: Workshop 3

This scheduling allows for adequate breaks between each workshop that will fit in easily around hectic work schedules and has proved hugely successful.

Our team of highly experienced trainers provide a truly engaging learning experience.

  • Managing Conflict​​​​ works best with a minimum of 6 and a maximum of 16 participants.
  • We provide copies of the PPT slides and any handouts/profiles for each participant.
  • This one-day programme costs £1950 per day (plus VAT) – working out at £122 per attendee with 16 attendees.

If the programme is delivered virtually:

  • Attendees can connect from anywhere in the world.
  • We provide electronic copies of any handouts/profiles (in advance of the programme) along with the link and instructions for joining and this can be forwarded to each attendee. After the programme we provide a copy of the PPT slides (to forward to attendees), a list of the attendees who attended and screenshots of the attendee feedback.
  • We deliver this programme on our Zoom platform as the Zoom features (breakout rooms, polling, facilitated activities, video clips and storytelling) ensure the workshops are highly interactive and engaging. We can also deliver the workshops on your preferred platform.