Course Summary:

This programme is suitable for those who want to learn a range of strategies and techniques to be able to effectively hold a challenging conversation.

Many managers and employees find it difficult to hold a challenging conversation.

The need to have a difficult conversation could arise when disagreeing with or challenging someone’s opinion, providing difficult feedback either about performance or behaviour, saying “no”, having conversations about personal problems such as sickness, or handling an emotional meeting.

This one-day course provides strategies and proven techniques to confidently hold a challenging conversation.

Course Objectives:

At the end of this course you will:

  • Be able to approach challenging conversations with greater confidence
  • Learn a four-step model to use in challenging conversations
  • Have reflected on “why people do what they do”
  • Learn a technique to be assertive without ever being aggressive

Course Content:

  • Identifying occasions when we need to have a challenging conversation
  • The three elements of conflict and the four levels of conflict
  • Identifying behaviours, beliefs and assumptions

  • The four supporting personality characteristics for handling a challenging conversation well
  • Your preferred style when having a challenging conversation – your profile
  • A four-step model to use for preparing for a challenging conversation

  • Practising the 4-Step Challenging Conversation Model using a relevant workplace scenario
  • Being able to “think on your feet” and have a challenging conversation (without any preparation)
  • Learning and practising a technique to “disagree agreeably.

One-Day Programme Format

Leading Edge Leadership’s one-day programmes are designed to make a powerful impact on what your people do and how they do it.

Our one-day training programmes consist of 3 x 90-minute workshops, typically scheduled at the following times:

9.30 am – 11.00 am: Workshop 1
12.00 pm – 1.30 pm: Workshop 2
3.00 pm – 4.30 pm: Workshop 3

This scheduling allows for adequate breaks between each workshop that will fit in easily around hectic work schedules and has proved hugely successful.

Our team of eight highly experienced trainers provide a truly engaging learning experience.

  • Having Challenging Conversations​​​ works best with a minimum of 6 and a maximum of 16 participants.
  • We provide copies of the PPT slides and any handouts/profiles for each participant.
  • This one-day programme costs £1800 per day (plus VAT) – working out at £112.50 per attendee with 16 attendees.

If the programme is hosted virtually:

  • You can connect from anywhere in the world.
  • We deliver this programme “live” on our Zoom platform as the Zoom features (breakout rooms, polling, idea boards, facilitated activities, video clips and story-telling ) ensure the workshops are highly interactive and engaging. We can also deliver the workshops on your preferred platform.
  • We provide electronic copies of any handouts/profiles (in advance of the programme) along with the link and instructions for joining and this can be forwarded to each attendee. After the programme we provide a copy of the PPT slides (to forward to attendees), a list of the attendees who attended and screenshots of the attendee feedback.