Course Summary:

Most problems in most workplaces come back to communication – there’s either not enough communication, there’s too much communication or there’s the wrong communication at the wrong time. The problems can be added to when the communication is delivered poorly. Good communication skills enhance interpersonal relationships, save time, minimise costs, avoid conflict, lead to greater productivity and ultimately, achieve better business results.

This highly engaging one-day course provides a range of practical techniques and strategies so that:

  • each participant is more aware of the impact of negative communication
  • each participant knows how to communicate positively and with respect
  • each participant understands the key principle that: people work best when they feel good about themselves.

Course Objectives:

At the end of this course you will:

  • You will identify the one area of communication that you would want to be able to communicate better in.
  • You will become aware of the three things all good communicators do and the two secrets of successful communication.
  • You will identify your preferred communication style.
  • We will explore the 10 key interpersonal skills for communicating effectively.
  • We will learn how to effectively structure an email.
  • We will explore the impact of body language (non-verbal) in our communication, and we will identify the ONE secret for mastering the most difficult communication skill of all – being a great listener.

Communicating when dealing with conflict:

  • We will learn and practise a technique for disagreeing agreeably (being able to give constructive feedback in-the-moment).
  • We will learn and practise a four-step challenging conversation model so that we have a structure for preparing and effectively conducting a challenging conversation.

Course Content:

  • A facilitated discussion around the aspects of communication that we would love to be better at.
  • The 3 things all good communicators do and the two secrets of successful communication.
  • Your preferred communication style – profile.
  • Practical Activity – the 10 key interpersonal skills for communicating effectively and in a positive manner.

  • The power of body language in communication.
  • Practical Activity – being a great listener and practising the “art of speaking last”.
  • How to communicate effectively through email.

  • A Technique to Disagree Agreeably – we will learn (and practise) this technique to be able to give positive constructive feedback in-the-moment.
  • We will learn (and practise) a four-step challenging conversation model so that we have a structure for preparing and effectively conducting a challenging conversation.
  • Recap of the key learning points from the course.

One-Day Programme Format

Leading Edge Leadership’s one-day programmes are designed to make a powerful impact on what your people do and how they do it.

Our one-day training programmes consist of 3 x 90-minute workshops, typically scheduled at the following times:

9.30 am – 11.00 am: Workshop 1
12.00 pm – 1.30 pm: Workshop 2
3.00 pm – 4.30 pm: Workshop 3

This scheduling allows for adequate breaks between each workshop that will fit in easily around hectic work schedules and has proved hugely successful.

Our team of eight highly experienced trainers provide a truly engaging learning experience.

  • Developing Effective Communication Skills​​​ works best with a minimum of 6 and a maximum of 16 participants.
  • We provide copies of the PPT slides and any handouts/profiles for each participant.
  • This one-day programme costs £1800 per day (plus VAT) – working out at £112.50 per attendee with 16 attendees.

If the programme is hosted virtually:

  • You can connect from anywhere in the world.
  • We deliver this programme “live” on our Zoom platform as the Zoom features (breakout rooms, polling, idea boards, facilitated activities, video clips and story-telling ) ensure the workshops are highly interactive and engaging. We can also deliver the workshops on your preferred platform.
  • We provide electronic copies of any handouts/profiles (in advance of the programme) along with the link and instructions for joining and this can be forwarded to each attendee. After the programme we provide a copy of the PPT slides (to forward to attendees), a list of the attendees who attended and screenshots of the attendee feedback.