The Leading Edge Management Development Programme

How would you feel if your managers showed initiative, made decisions, gave difficult messages, were more creative and innovative – and ultimately, got better results?

Delivered in a modular format allowing you to tailor everything to your exact needs, this comprehensive management development programme will have a powerful impact on what your managers do and how they do it.

This programme is ideal for those aspiring to management, new to management, or have been in a management role for some time without any formal management training.

This is a ‘doing’ programme with a big emphasis on developing key management skills. The delivery style is fast-paced, high energy, practical and interactive, and focuses on everyday real life insights and current business realities.


You decide on the format that best suits your needs. Choose any number of modules from the 12 module titles. Each module can be delivered as a full day or as a half-day (3 hours). across 6 months or 12 months.


The programme is delivered in-house (face-to-face) or virtually (as a series of 90-minute webinars).

Delegate numbers:

Ideally 10 – 16 delegates

12 Module Titles

Excelling As A Manager

  • The 6 traits of a great manager
  • How to grow yourself as a manager
  • The difference between management and leadership
  • Identify your preferred management style

Managing Yourself

  • How well do you manage yourself to manage your time?
  • A self-evaluation
  • How to write an effective ‘To Do’ list
  • The secret of prioritising properly
  • A simple step-by-step approach for effective delegation

Managing Performance

  • The key factor that motivates people at work
  • The ‘smart’ way to write SMART objectives
  • How to monitor performance through informal conversations
  • The one golden rule for an effective appraisal review meeting – the 20:80 rule

Building A High Performance Team

  • The 7 characteristics of great team managers
  • The 3 stages in developing your team
  • The 4 questions every team needs to ask of itself
  • What a high performing team looks like

Managing Change

  • How well do you embrace change? A self-evaluation
  • The one thing that needs to happen for successful change to happen
  • A simple 5-step process for managing successful change
  • Dealing with resistance to change – the change curve

Communicating Through Influence And Persuasion

  • The difference between influencing and persuading
  • Your influencing style: a self-evaluation
  • The 3 secrets of all great influencers
  • 10 interpersonal skills for influencing

Managing Difficult People

  • The 7 difficult people types
  • Your preferred conflict-handling style: a self-evaluation
  • Dealing with difficult customers
  • Learn (and practise) a 4-step challenging conversation model

Creative Thinking And Innovation

  • Be familiar with and apply The 6-Step Creative Thinking Model
  • Define your challenge, diagnose the causes, identify solutions
  • Select your best solution, get buy-in, implement your solution
  • Use a range of techniques including the Why/Why technique, Effort-Impact Matrix, Four-Step Buy-In Model

Coaching And Giving Feedback

  • The difference between coaching and mentoring
  • The 4 key skills for effective coaching
  • Using the GROW coaching model
  • Preparing for, and participating in a real coaching session

Developing Your Emotional Intelligence

  • What is emotional intelligence?
  • The 5 facets of emotional intelligence
  • Your emotional intelligence profile: a self-evaluation
  • Being emotionally intelligent – the 10 principles for success

Presenting With Confidence

  • A simple 3-step template for preparing your presentation
  • A very powerful 3-step template for delivering your presentation
  • The 3 things all great presenters do
  • How to design great PowerPoint slides and handle a Q&A session effectively