How would you feel if your managers showed initiative, made decisions, gave difficult messages, were more creative and innovative – and ultimately, got better results?
Delivered in a modular format allowing you to tailor everything to your exact needs, this comprehensive management development programme will have a profound impact on the way your managers manage.
This programme is ideal for those aspiring to management, new to management, or have been in a management role for some time without any formal management training.
This is a ‘doing’ programme with a big emphasis on developing key management skills. The delivery style is fast-paced, high energy, practical and interactive, and focuses on everyday real life insights and current business realities.
12 Module Titles
Excelling As A Manager
- The 7 traits of a great manager
- How to grow yourself as a manager
- The difference between management and leadership
- Identify your preferred management style
- How well do you manage yourself to manage your time?
- A self-evaluation
- How to write an effective ‘To Do’ list
- The secret of prioritising properly
- A simple step-by-step approach for effective delegation
- The key factor that motivates people at work
- The ‘smart’ way to write SMART objectives
- How to monitor performance through informal conversations
- The one golden rule for an effective appraisal review meeting – the 20:80 rule
Building A High Performance Team
- The 7 characteristics of great team managers
- The 3 stages in developing your team
- The 4 questions every team needs to ask of itself
- What a high performing team looks like
- How well do you embrace change? A self-evaluation
- The one thing that needs to happen for successful change to happen
- A simple 5-step process for managing successful change
- Dealing with resistance to change – the change curve
Communicating Through Influence And Persuasion
- The difference between influencing and persuading
- Your influencing style: a self-evaluation
- The 3 secrets of all great influencers
- 10 interpersonal skills for influencing
Managing Difficult People
- The 7 difficult people types
- Your preferred conflict-handling style: a self-evaluation
- Dealing with difficult customers
- The 6 steps for handling complaints
Creative Thinking And Innovation
- Be familiar with and apply The 6-Step Creative Thinking Model
- Define your challenge, diagnose the causes, identify solutions
- Select your best solution, get buy-in, implement your solution
- Use a range of techniques including the Why/Why technique, Effort-Impact Matrix, Four-Step Buy-In Model
Coaching And Giving Feedback
- The difference between coaching and mentoring
- The 4 key skills for effective coaching
- Using the GROW coaching model
- Preparing for, and participating in a real coaching session
Developing Your Emotional Intelligence
- What is emotional intelligence?
- The 5 facets of emotional intelligence
- Your emotional intelligence profile: a self-evaluation
- Being emotionally intelligent – the 10 principles for success
Presenting With Confidence
- A simple 3-step template for preparing your presentation
- A very powerful 3-step template for delivering your presentation
- The 3 things all great presenters do
- How to design great PowerPoint slides and handle a Q&A session effectively
Developing Your Personal Brand
- Acknowledging that you are a “brand”
- How you “want” to market yourself
- How you “actually” market yourself
- Projecting your personal brand in 6 simple steps
“Before you become a manager, success is all about growing yourself; when you become a manager, success is all about growing others.”
Jack Welch, former CEO of General Electric
We use a robust evaluation system to measure the performance of each delegate before, during, and after the programme.
Before the programme, each delegate participates in an online Behavioural Capability Questionnaire to assess their existing knowledge, skills and experience.
During the delivery of the programme each delegate records key learning points in their Personal Development Plan.
At the end of the programme each delegate assesses their learning and draws up an Action Plan.
Two months after the completion of the programme delegates complete the online Behavioural Capability Questionnaire to rate their knowledge of the programme’s key learning points and describe how their behaviour has changed.
Delegates are encouraged to share their findings at each stage with their line manger.
Organisations/businesses can use the overall results of the online Behavioural Capability Questionnaire to identify which delegates benefited most from the programme, and those who still have gaps in their development needs.